Submit a Tech/Troubleshooting Question

Problems with OverDrive? Contact OverDrive support directly.

For any technical problems you might have have with eBooks, eAudiobooks, or videos from OverDrive, please use Front Line Tech Support from OverDrive. Using the form below instead will only cause unnecessary delays.



For all other questions, use the form below

Please note: Effective March 16, all libraries have been CLOSED. Due dates will be extended and fines will not be charged during the closure. We are not accepting any returns and book chutes are locked at all facilities. Please see Library Services during COVID-19 Info Guide and the the City of Winnipeg COVID-19 updates page for  more details.

Please enter as much detail as possible. Most questions will be answered within two working days.

Device/Troubleshooting Information

If you are experiencing an error or issue with one of our Library services, please provide us with as much detailed information about the device or service you were using as possible. 

If you are having trouble with a specific book/downloadable item, please include the following in your question details to help us troubleshoot the issue:

  • Author/title
  • Your library card number
  • Your phone number
Your Contact Info
Fields marked with * are required.
Personal information is collected under and protected by S. 36(1)(b) of The Freedom of Information and Protection of Privacy Act. Personal information collected will be solely used for the purposes of replying to the questions you are submitting using this form. If you have any questions about the collection of this information, contact the Corporate Access and Privacy Officer by mail to City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9, or by telephone at 311.