Answered By: Rémi F.
Last Updated: Sep 03, 2019     Views: 1887

On the Winnipeg Public Library Catalogue

If you're getting the following message when requesting an eBook (Adobe EPUB) or eAudiobook (MP3, Overdrive Listen):

There was a problem placing your hold. Please try again later or contact your library for assistance.
Invalid content in response.

Either your card has fines owing exceeding $15.00 or your card has expired.


On Overdrive or Libby

If you're getting the following message when trying to log into Overdrive:

You are barred from borrowing - Please refer to the circulation desk. 

Your card has fines owing exceeding $15.00.

 

Fines can be reviewed using My Account on the public catalogue, paid using our Pay Fines Online service, or you could visit your local library branch for assistance. If you are sure that you're not owing fines, try your card again.

If your card has expired, please visit your local library branch to renew your card. Be sure to bring some idendification. If you're sure that you're card hasn't expired, try your card again.

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