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Q. Kanopy says my Winnipeg Public Library membership is inactive, how do I fix this?

Answered By: Mike E.
Last Updated: Feb 12, 2018     Views: 295

If your Winnipeg Public Library membership card number changes, expires, or you exceed a threshold in unpaid fines, your "membership" with Winnipeg Public Library in your Kanopy account will go "inactive." We've also seen cases where an account might go inactive for no apparent reason.

(The following was largely copied from Kanopy Help on February 12, 2018. We will try to keep this up to date, but you might find newer information from the source.)

Managing Your Memberships

To start managing your memberships, please sign into your Kanopy account through a web or mobile browser (not in the app).

Reactivating a membership
If you are receiving an error that your library card is no longer active or blocked, please contact your library so they can help you renew your card or remove any blocks. Once this has been done, come back to your Memberships page and click the status button to the right of your library name to resave your information and reconnect your membership. This step will need to be manually done as the status does not automatically update.

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