Answer

You've received this message, what do you do now?

 

This error message has come up because:

  • You card has expired or
  • You received a replacement library card or
  • Your library PIN has changed.

 

If your library card has expired, please visit any library branch to renew your card. You will need to bring proper identification with you.

 

If you’ve received a replacement library card or changed your PIN, login to your Hoopla account and from there select Settings in the top right corner and then select Library Settings:

 

Select the Winnipeg Public Library, type in your new library card number and PIN and then tap on Save. Your Hoopla account should now work again!

 

 

Last Update

Last Updated: Jan 10, 2022     Views: 11903

Related FAQ Entries

    Related Info Guides

    FAQ Actions

    Comments (2)

    1. It didn't work. I put my info into that (it allowed me to enter my pin this time) but it still said that something is wrong!!
      by Caitlin on Apr 07, 2020
    2. If you're having specific issues connecting with your account, please contact us directly: https://wpl.winnipeg.ca/library/contactus/askus.asp
      by Rémi@WPL on Jun 03, 2020

    Footer