Introduction text

Library staff love to answer questions or point you in the right direction to get answers. To ensure that your questions are being directed to the right staff, please choose the option that applies best to you.

First, search our frequently-asked questions:

Can't find it? Submit your question online

Use this form to send a question to library staff online. We will try to reply to your question with 2 business days.

Trouble with Libby or OverDrive?

We want you to have your problem fixed as quickly as possible.

Are you logged in but still having problems with:

  • the Libby App
  • the OverDrive website
  • accessing eBooks, eAudiobooks, or videos in the Libby/Overdrive collection

Contact Overdrive staff directly.

For problems with logging in to Libby/Overdrive please use the form below to contact library staff.

Looking for our Five-in-Five book recommendation service?

Use the form found in our Your Next Great Read guide.

Ask Us!
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Personal information is collected under and protected by S. 36(1)(b) of The Freedom of Information and Protection of Privacy Act. Personal information collected will be used for program registration, reminders, emergency contact purposes, and to communicate with registrants in ongoing programs. If you have any questions about the collection of this information, contact the Corporate Access and Privacy Officer by mail to City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9, or by telephone at 311.

Vos renseignements personnels sont recueillis et protégés en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée. Les renseignements personnels recueillis seront utilisés pour l’inscription aux programmes, pour les rappels, à des fins de communication en cas d’urgence et pour communiquer avec les personnes inscrites aux programmes en cours. Si vous avez des questions sur la collecte de ces renseignements, communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée en écrivant au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou en appelant le 311.

Welcome Cards

. 5-in-5 booklist

Need reading recommendations?

Let our librarians play matchmaker. Fill out our 5-in-5 form and we will send you a list of 5 books that match your criteria within 5 business days.

. OverDrive Tech Support

Issues with OverDrive/Libby?

If you're logged in to OverDrive/Libby, but are having problems with it, connect directly with OverDrive Frontline Tech Support.

. 5-in-5 booklist

Need reading recommendations?

Let our librarians play matchmaker. Fill out our 5-in-5 form and we will send you a list of 5 books that match your criteria within 5 business days.