If you need any help with OverDrive or Libby technology problems, you can now connect directly with OverDrive's Front Line Tech Support team, 24/7, 365 days of the year!
Access to OverDrive's support team through the web form.
An email response from OverDrive's support team within 8 business hours of receiving your request for assistance, or within 24 hours if received outside of OverDrive's business hours (8:30 am - 5:30 pm ET Monday-Friday, excluding major holidays)
What is not included with Front Line Tech Support?
Phone support. Support is provided online only.
Help with non-OverDrive technology-related support questions, including, but not limited to, library-specific questions (e.g., hours, fines, library card issues, collection suggestions) or questions about general computer use. Please contact Winnipeg Public Library at 204-986-6450 or through the Ask Us! form for these questions.
If you prefer self-service support for OverDrive, they have created a comprehensive help sectionto help with any problem you may have.
I am a member of Dumfries and Galloway Libraries and borrowed magazines from RB digital but Linby does not recognise Dumfries. It directs me to Cumbria or South Ayrshire instead. Are D&G libraries not covered by the service.
by Confused on Feb 28, 2021
Hi Confused,
You've asked this question on the Winnipeg Public Library's help site. If you haven't already you might want to reach out to your library system.
