Answered By: Sophie Firby
Last Updated: Jul 12, 2016     Views: 269

A request places your name on a wait list for an item not currently available (i.e., already checked out) or available at another branch. When the item is ready for pick-up, it is called a ‘hold’.

How do holds/requests work?

  • You can have your requested item delivered to the branch of your choice.
  • There is no charge for this service.
  • You will be notified when your item is ready for pick-up by phone or by email (see Notifications for more detailed information on notices).
  • Materials are delivered as quickly as possible, but we cannot guarantee a specific arrival date or time
  • Some library materials cannot be requested – including Express items, magazines, and reference books - see our Membership Guide / Guide destiné aux membres for details.
  • You can place up to 50 requests at any given time.
  • Once you are notified that a book is available to pick up, you have 9 days (including days that the library is closed, but not including statutory holidays) to pick it up.
  • A fee is charged for requested items not picked up - see our Membership Guide / Guide destiné aux membres for details.
  • You can see your requests, and your holds ready for pick-up, by logging in to My Account online.

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